SMS / Text Messaging Policy

1. Introduction

Cambio LLC (“Firm,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and contacts. This SMS/Text Messaging Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard information when you participate in our text messaging program or otherwise communicate with us via SMS or MMS.

By opting in to receive text messages from the Firm, you acknowledge that you have read, understood, and agree to the terms of this Policy.

2. Consent and Opt-In

We will only send you text messages after obtaining your prior express verbal consent. You may provide consent by verbally authorizing text communication, which we will confirm in writing.

Consent to receive text messages is not a condition of retaining our legal services.

3. Types of Messages We Send

Once you have opted in, the Firm may send you text messages for the following purposes:

• Appointment reminders and scheduling confirmations;
• Case or matter status updates;
• Requests for documents, signatures, or information;
• Deadline and court date reminders;
• Billing notifications and payment reminders;
• Firm announcements, legal alerts, or newsletters (where separately consented to);
• Follow-up communications related to your legal matter.
  We will not send unsolicited marketing messages or share your number with third
  parties for their marketing purposes.

4. Message Frequency and Carrier Charges

Message frequency varies depending on the nature and status of your legal matter. You may receive multiple messages per week during active periods of your case. Message and data rates may apply based on your wireless carrier plan. The Firm is not responsible for charges imposed by your carrier.

5. Information We Collect

In connection with our SMS program, we may collect the following information:

• Your mobile phone number;
• Your name and contact details (collected through intake or consent forms);
• The content of text messages you send to us;
• Date, time, and delivery status of messages;
• Opt-in and opt-out records.
  All information collected through our SMS program is subject to attorney-client
  privilege and professional confidentiality obligations to the fullest extent applicable
  under law.

6. How We Use Your Information

We use information collected through our SMS program to:

• Deliver and manage the text messages you have requested;
• Communicate with you regarding your legal matter;
• Maintain records of consent and communications as required by law and
  professional rules;
• Improve the quality of our client communications;
• Comply with legal, regulatory, and ethical obligations.

7. Disclosure of Your Information

We do not sell, rent, or share your mobile phone number or message content with third parties for their own marketing purposes. We may disclose information only in the following circumstances:

• To our SMS service provider(s) or telecommunications vendors acting on our
  behalf under confidentiality obligations;
• As required by court order, subpoena, or other legal process;
• To comply with applicable laws and professional conduct rules;
• With your explicit written consent;
• In connection with the provision of your requested legal services, including to
  co-counsel or experts retained on your matter with your authorization.

8. Opting Out / Unsubscribing

You may opt out of receiving text messages from the Firm at any time by:

• Replying STOP, QUIT, CANCEL, END, or UNSUBSCRIBE to any text message
  from us;
• Contacting our office directly in writing or by phone to withdraw consent;
• Updating your communication preferences in our client portal.
  After opting out, you will receive a single confirmation message and no further SMS
  communications, except as may be required by law or to complete an active transaction.
  You may re-enroll at any time by texting START or by contacting our office.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information collected through our SMS program against unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure. By participating in our SMS program, you acknowledge and accept this inherent risk.

Please be aware that standard SMS messages are not end-to-end encrypted. We recommend that you avoid sending highly sensitive personal information via text message unless directed by our office or through a secure client portal.

10. Attorney-Client Privilege and Confidentiality

Communications between you and the Firm via SMS may be protected by the attorney-client privilege and the duty of confidentiality under applicable rules of professional conduct. We will take reasonable steps to maintain the confidentiality of your communications; however, you are responsible for ensuring that third parties do not have access to your mobile device or text messages.

11. Minors

Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect information from minors via text messaging. If you believe a minor has provided us with a mobile phone number, please contact us immediately.

12. Changes to This Policy

We reserve the right to modify this Policy at any time. Material changes will be communicated by updating the Effective Date above and, where appropriate, by sending you notice via text or other means. Your continued participation in our SMS program after any changes constitutes your acceptance of the revised Policy.

13. State-Specific Privacy Notices

Depending on your state of residence, you may have additional privacy rights under applicable law, including:

• California residents: rights under the California Consumer Privacy Act (CCPA) /
  California Privacy Rights Act (CPRA), including the right to know, delete,
  correct, and opt out of the sale or sharing of personal information;
• Virginia, Colorado, Connecticut, and other state residents: rights under
  applicable state consumer data protection laws;
• Residents of other states: rights as provided by applicable state law.
  To exercise any applicable privacy rights, please contact us using the information in
  Section 9 above.

14. TCPA Compliance Notice

The Firm’s text messaging program is designed to comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations. We obtain prior express written consent before sending marketing messages and honor optout requests promptly as required by law.